Job Description
OverviewMedallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.
At Medallia, we hire the whole person.
Our IT Culture
- We don’t expect to be perfect, but we are always proactively seeking out ways to help solve bottlenecks within our infrastructure and user community. We build strong relationships with team members around the globe. Medallia IT is a global, no-nonsense flat organization where the best ideas are implemented, no matter where they come from
- We love technology and we are always after the latest technologies to learn and share with our team. We are not afraid of failing when we are experimenting with different technologies, development methodologies, and tools. We’ve got a culture focused on smarts, kindness, continual learning, and feedback
- IT at Medallia is creating a world class delivery and capabilities organization that will simplify the landscape for support efficiency while also designing, planning and delivering quality new solutions cost effectively.
The Role
As a Senior IT System Engineer at Medallia, you will collaborate with internal or external vendor teams that will create seamless infrastructure experiences across our IT cloud presence, Data Centers, Systems, and Networks to provide our end user community a secure, highly performant, and consistent user experience across the globe. We are consolidating our network footprint into the Palo Alto Networks ecosystem and we are looking for people to join this journey.
Responsibilities - Be a key contributor in developing the vision, strategy, and roadmap for the IT team while being a thought leader in architecting, designing, building, and maintaining complex systems.
- Collaborate with stakeholders across engineering, information security and the rest of the company to effectively align against goals, roadmap, and commitments. Translate business requirements, design and drive the execution plan for successfully delivering high quality output on time for various business driven initiatives. You will be responsible for helping the team sequence, prioritize, and contribute to plan the portfolio of IT initiatives.
- Be hands-on in building a high performing world class IT practice and providing opportunities for team members to grow and prosper in providing great services and support services.
- Develop and update online support documentation and troubleshoot systems and applications issues including L3 and above protocols.
- Bring a quality first and innovative mindset with eagerness to learn, grow and develop
- Present on various subjects with confidence and persuasion to technical and business stakeholders.
- Be a true team player who can seamlessly transition between being a strategic advisor and being hands-on with delivering technical solutions.
- Work onsite at our office as needed, to collaborate on initiatives. We otherwise work flexibly.
QualificationsMinimum Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
- 7+ years of experience in Layer 2 & 3 technologies
- 7+ years of experience in network engineering, with a focus on enterprise network security solutions
- 3+ years experience with Palo Alto Networks security technologies
- Demonstrated experience and knowledge with:
- Cloud Access Security Broker (CASB), Data Loss Prevention (DLP), Zero Trust Network Access (ZTNA), and Prisma Access for secure cloud and network connectivity.
- Cisco IOS, Switching & Routing
- Designing, implementing, and managing GlobalProtect VPN solutions to secure remote access for enterprise environments
- Firewall policies, intrusion detection/prevention systems (IDS/IPS), and secure web gateways (SWG).
- Network protocols (e.g., TCP/IP, DNS, HTTP/S, SSL/TLS) and troubleshooting tools (e.g., Wireshark, packet analyzers).
- Security compliance frameworks and regulations (e.g., GDPR, SOC 2, PCI-DSS) and how to implement network security controls to meet these standards.
- Ability to work from the office as needed and travel to various global offices for various projects as needed
- English proficiency, both written and oral
Preferred Qualifications
- Palo Alto Networks certifications, such as PCNSA or PCNSE
- Experience with automation tools and scripting languages (e.g., Python, JavaScript, Ruby, Bash, Salt, Ansible, Chef, Puppet or similar)
- Familiarity with cloud security controls, such as Prisma Cloud and CASB solutions, and integration with platforms like Office 365, Google Workspace, or AWS.
- Knowledge of artificial intelligence and machine learning-based threat detection and its integration into Palo Alto Networks' security ecosystem
- Experience managing security for remote workforces, leveraging GlobalProtect VPN and Prisma Access to secure access to company resources from anywhere.
- Experience conducting risk assessments and vulnerability analyses as part of network security strategies
- Experience in an end-to-end project and support related role for an entire enterprise ecosystem
- Experience in a hands-on technical role working on architecture & deployment roles in corporate backend systems: Windows Server and/or Linux, SSO (SAML), PKI, Compute, Storage , Virtualization, Virtual desktops, MDM, etc.
- Experience managing within an ITIL based service delivery model
- Adaptable and able to reprioritize time and resources to meet constantly changing business needs and priorities
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.
