Who we are - our mission:
terralayr addresses the massive deficit in global energy storage.
The over-indexing of electricity generation from renewable energy sources leads to large volatility on the energy grid. The main problem is that wind and solar farms are fluctuating and, by definition, unsteady—there is no sun at night, and it is not always windy. This increases the need for flexibility in the form of battery storage systems to balance the grid in times when supply and demand do not match.
By buying and developing grid-scale storage assets and virtually aggregating them across a layer, we are creating the world's first energy cloud. Imagine AWS for energy. Through the flexibility we secure, we can market flexibility-as-a-service and hedging products/power insurance to utilities, SMEs, and industrial players and create virtual storage capacity for PV and wind farms.
What we are currently hiring for
We are looking for a Customer Success Manager (m/f/d) to join our team and play a pivotal role in the success of our flexibility cloud. In this mission-critical position, you will be responsible for ensuring the successful onboarding and ongoing support of our diverse energy customers onto the terralayr platform. This includes designing and managing the entire onboarding process for flexibility users and new storage assets, as well as providing continuous support to ensure long-term customer satisfaction.
What we are currently hiring for - Your role in more detail
Customer Onboarding – Design, manage, and continuously improve the process of customer interactions during both the onboarding and operational phases. Ensure a seamless integration experience for users onto the terralayr platform.
Customer Relationship Management – Serve as the primary point of contact for customers, addressing any platform or product-related issues. Build and maintain strong relationships with our customers to understand their needs and help them unlock the full value of our offerings.
Customer Support – Proactively assist customers in resolving challenges and provide guidance on how to maximize their use of the terralayr platform. Maintain high levels of customer satisfaction by ensuring timely and effective solutions to their queries.
Stakeholder Communication – Manage communication with all relevant stakeholders, both internal and external, to ensure that customer requirements are met. Collaborate closely with our Sales and Software Engineering teams to share customer feedback and insights, driving continuous process improvement.
-
Project Management – Oversee the onboarding process for customers on both the supply and demand sides of our flexibility platform. Ensure that all required energy processes are in place and manage the project timeline and deliverables efficiently.
What we are looking for - Your Qualifications
Experience – 3+ years in a similar role within the energy industry, with a strong understanding of energy storage systems and their technical interfaces.
Customer Focus – Demonstrated ability to build and maintain strong customer relationships, with a focus on service excellence and proactive problem-solving.
Technical Proficiency – Solid understanding of IT interfaces and experience in onboarding new system users using technical onboarding tools such as Asana, Jira, or others.
Communication Skills – Strong verbal and written communication skills in both German and English, with the ability to adapt to different stakeholder needs.
Project Management – Proven project management skills, with a structured approach and diligent execution.
Entrepreneurial Mindset – A proactive, action-oriented approach with a high degree of responsibility and autonomy.
Language Proficiency – Full business proficiency in German and English.
Why you should be excited about this opportunity
Work for a company with a clear mission: A world powered by 100% renewable energy.
Hybrid work setup: Offices in Berlin and London with the option to work remotely most of the time.
Ownership and impact: A competitive package that includes equity, making all team members owners of the company, with the chance to make a difference from day one.
Supportive environment: A high degree of responsibility and autonomy from the start, backed by a highly supportive and driven team.
Entrepreneurial culture: An environment where you can contribute to building the future of the sustainable energy system.
What's next?
If you are interested in joining our team, please fill out the application form and we will get in touch with you as soon as possible!
Please note:
At terralayr, we are committed to fostering a diverse and inclusive workplace where everyone's unique talents and perspectives are respected. We firmly believe that our strength lies in the rich tapestry of backgrounds, experiences, and ideas that our team members bring to the table. As an equal opportunities employer, we value and embrace differences and are dedicated to providing a fair and supportive environment for all.
We encourage candidates from all walks of life, regardless of race, ethnicity, gender, gender identity or expression, sexual orientation, religion, age, disability, or any other characteristic, to apply and join our team. We firmly believe that diversity drives innovation, creativity, and success, making us stronger as a collective.
