Overview:
We are seeking an experienced and passionate Senior Customer Success Manager to join our dynamic team. As the Senior Customer Success Manager, you will be a pivotal link between our company and our valued clients, ensuring their success in deploying Aleph Alpha’s software by maximizing the value they receive from our solutions.
Your responsibilities:
Support customers during the solution deployment and activation process. Be the first contact to our customers for their project plans, execution steps and desired business value definition.
Understand clients' business objectives and tailor our solutions to meet their specific needs, providing ongoing guidance and support.
Proactively drive customer retention through identification of opportunities for clients to optimize and expand their use of our products and services.
Serve as the primary point of contact for client inquiries, issues, and escalations, working closely with internal teams to address and resolve them in a timely manner.
Develop and deliver regular reports and presentations to clients, showcasing the value and impact of our solutions on their business goals.
Collaborate with the sales and product development teams to relay client feedback and contribute to the enhancement of our AI offerings.
Your profile:
Bachelor's degree in Business Administration, Computer Science, or a related field.
Strong understanding of artificial intelligence and data engineering concepts and applications.
Proven experience in a customer-facing role, preferably as a Customer Success Manager or similar position within the tech industry.
Experience in managing complex customer projects with large high-touch and tech-touch customers.
Exceptional communication, interpersonal, and negotiation skills.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Demonstrated track record of driving customer success and satisfaction.
Fluency in English is required. German is beneficial.
What you can expect from us:
Become part of an AI revolution
30 Days of paid vacation
Flexible working hours
Join a dynamic start-up and a rapidly growing team
Work with international industry and science experts
Take on responsibility and shape our company and technology
Regular team events