About THG
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
Inventory Team Manager
Based: THG, Melbourne Australia
Core responsibilities
- Daily management of the safety and wellbeing of a team of inventory auditors
- Responsible for conducting supportive and disciplinary meetings when required.
- Responsible for daily planning and organisation of inventory auditor BAU tasks
- Responsible for managing SLAs of tickets and requests to a designated site.
- Required to lead investigations into stock discrepancies providing clarity and accurate information to Regional Managers and Site leadership.
- Manage holidays for inventory auditors ensuring shift priorities are always covered.
Other Responsibilities
- May from time to time be required to cover for regional manager and hold calls with senior business leadership.
- Represent inventory in weekly inventory meetings providing key points of improvement to site leadership.
- Escalate quality related issues to Regional Managers
- Use BI dashboards to provide home site feedback and precise information on regular defect causes and escalate to Regional Manager when required.
Areas of scope
- Responsible for inventory auditor productivity and KPI’s.
- Ensuring cycle counts are completed within SLA’s.
- Ticket management
- Stock sync investigations
- Managing damages RAC on site
- Managing expired staging locations and escalations
- Review total site held aging.
- Manage amnesty escalating to the operation during spikes.
- Supporting Shift Managers and Heads of Department when teams see increased defect rates.
- Managing ticket closure SLA’s and responses
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
