Quality Management System (QMS): Implementing and maintaining robust Quality Management Systems (QMS) in alignment with industry standards (e.g., ISO 9001, Six Sigma). Drive the continuous enhancement of the QMS to ensure compliance and efficiency.
Process Improvement: Proactively identify and capitalize on opportunities for process improvements through comprehensive root cause analysis and corrective actions. Implement solutions that enhance product quality, reduce defects, and improve operational efficiency.
Testing and Inspection: Design, implement, and oversee testing protocols and inspection processes at multiple stages of production. Ensure that all materials and products meet strict compliance with specifications and quality standards.
Documentation:Maintain thorough and accurate records of quality reports, statistical analyses, and relevant documentation, providing clear visibility into quality performance trends.
Supplier Quality Management: Collaborate with suppliers to ensure that raw materials and components consistently meet quality standards. Perform rigorous supplier audits, effectively manage quality issues, and ensure alignment with company expectations.
Customer Interaction: Address customer complaints with urgency and thoroughness, working proactively to resolve quality issues while maintaining a high level of customer satisfaction.
Training: Lead training initiatives for production teams on quality control standards, procedures, and best practices to ensure consistent adherence to quality processes.
Regulatory Compliance: Ensure full compliance with all relevant regulatory requirements and industry standards, continuously monitoring processes to meet evolving requirements.
Continuous Improvement: Lead or actively participate in continuous improvement projects, such as Lean Manufacturing or Six Sigma initiatives, driving operational excellence and quality gains.
Product Audits: Conduct detailed internal product audits to ensure full compliance with quality standards, identifying areas for improvement and facilitating corrective measures.
Your first 12 months in the role: expectations and deliverables
Months 0-3 Develop a comprehensive strategy for building a quality-driven organization, outlining clear milestones, deliverables, and key performance indicators.
Deeply familiarize yourself with existing tools, systems, and processes to identify areas for improvement and alignment with the strategy.
Months 3-6
Implement essential tools and systems to support quality initiatives, ensuring they are fully operational.
Lead the rollout of new, standardized processes across relevant departments, providing training and fostering adoption throughout the organization.
Months 6-12
Demonstrate tangible improvements in operational efficiency and product quality through the newly implemented processes.
Drive significant progress in preparing the organization for ISO 9000 certification, ensuring that all necessary steps and audits are well underway.
