We are Tibber, the energy company that wants you to use less energy. Whaaat? That’s right. We’ll get back to that. Yes, we are by definition an energy company, but we’re more techy than most. How and why you might ask. Well, a third of our employees are actually working on developing products and solutions that can help you use energy in a smarter way and at a lower cost – all with the help of cool fancy tech. Good for our customers, their wallets, and the planet.
Our growth rate has been truly amazing, and still, we’re just getting started. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique portfolios trading energy on the market.
🚀🚀Job Mission
We’re now looking for a Business Process Manager (f/m/d) for our Customer Quality and Training Team at tibber for the next 12 months ensuring that everything we do is according to our Customer Quality Standard.
About the Role
You will be responsible for managing projects that span new product and campaign releases, impacting both customers and internal operations. Additionally, you will oversee in-house process optimization and automation efforts, ensuring that all initiatives align with our Customer Quality Standards. Your role will focus on delivering projects on-time, within scope, and within budget, while driving efficiency and maintaining the highest level of service for our customers.
Please note: We are hiring in the following locations for this role: Amsterdam, Berlin, Stockholm & Førde in a hybrid-remote setting, so at least having the possibility to come to the office from time to time.
What You’ll Do:
- Stakeholder & Information Flow Management: Build and maintain strong relationships with stakeholders, ensuring seamless communication and transparency across all project phases. Within our department this also means ensuring all teams are set up and aligned on what is needed in terms of e.g. internal/ external communication, training and tooling needs.
- Live Support on Project Rollouts: Provide hands-on support during project launches, particularly those that impact internal operations or customer experiences, ensuring successful implementation without disruption.
- Documentation, Reporting & Cost Management: Develop comprehensive project documentation, provide accurate reports, and manage budgets to ensure project costs are within allocated limits.
- Risk Prevention: Identify potential risks early in the process, implement preventive measures, and ensure contingency plans are in place to mitigate impact on operations and customers.
- Cross-Department Collaboration: Work closely with other teams to ensure that everyone is aligned with the project goals, processes are efficient, and any cross-functional challenges are promptly addressed.
- Customer-Centric Approach: Keep the customer at the forefront of every decision, ensuring that project outcomes enhance the overall customer experience while contributing to Tibber’s mission of providing smarter energy solutions.
⚡⚡️Ideal Profile
- Proven experience in project and process management, ideally within a dynamic and fast-paced industry.
- Strong skills in stakeholder management and an ability to communicate effectively across all levels of an organization.
- Hands-on experience with live project rollouts, particularly those impacting internal teams or external customers.
- Solid understanding of documentation, reporting, and cost management methodologies.
- Excellent risk management capabilities, with a proactive approach to identifying and mitigating risks before they become issues.
- A collaborative mindset with the ability to work cross-functionally and foster strong teamwork.
- Customer-centric thinking, with a passion for improving customer outcomes through efficient and thoughtful project management.
💆🏻♀️💆🏽♂️The Tibber Mindset
Being on a mission to change an industry as we do fundamentally also means being prepared for the unexpected. Tibber is a startup in the word's true sense, which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.
We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.
We're very proud of being a mission-driven startup with thousands and thousands of new users every month. Starting out with two passionate founders in 2016, we're now 300+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, Oslo, and Helsinki, and with that number growing each week, we’re still just getting started. Throughout 2024, we will continue to grow within our markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted.
At Tibber, we are committed to hiring, developing, and retaining exceptional people regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, neurodiversity, or gender identity. We strongly encourage people from underrepresented groups to apply.
