Key Accountabilities:
Customer:
- Day to day management of customers; to provide excellent service
- Timely and accurate facilitating of customer payrolls
- Ownership and management of customer queries in a timely fashion
Teamwork:
- Support and share knowledge with colleagues to ensure the overall effectiveness of the wider team
- Identify improvement opportunities; people, processes, resources, etc
- Ensure all processes and procedures are followed and developed
- Comply with all security policies to maintain/ enhance the confidentiality and integrity of data security
- Ensuring customer satisfaction in line with SGWI’s vision and values
- Ensuring payments to employees/ authorities are made accurately and on time.
- Front line liaison with the Country Partner network to ensure service quality and timely responses to SGWI customer questions/ queries.
Key Responsibilities:
- Managing front-line inquiries from customers via telephone and email; to build and nurture the relationship we have with the customer and deliver world-class service.
- Accurate and timely processing of client payrolls; from receipt of payroll changes (via various methods) to timely dispatch and approval of client payroll.
- Keying Payroll Changes – hours worked, change of address and so on
- Sending payroll output to a customer for checking and approval
- Handling and answering customer questions/ queries within an agreed timeframe.
- Coordinate year-end payroll processes, including the production of annual tax statements and compliance reports for India.
- Coordinate payroll data integration between HR systems and local payroll systems, ensuring data accuracy and consistency.
- Reconcile and validate payroll outputs, including payslips, tax filings, and social security contributions.
- Communicate pay calendar updates and deadlines to stakeholders and employees.
- Ensure accurate and timely payments to employees and statutory authorities.
- Increase customer satisfaction/ enhance the customer experience.
- Maintain internal reporting requirements.
- Review and validate payroll calculations, including statutory deductions, bonuses, and overtime, for each country.
- Develop processes and procedures for the business following customer and business requirements.
Skills required
- Must be 4-5 years in core India payroll.
- Excellent communication skills; both written and verbal
- Knowledge of Payroll / Taxation, Form 24Q submission process, Investment proofs verification
- Experience in managing multiple customers in a payroll/ HR or project management capacity (payroll skills are a distinct advantage)
- Strong computing skills
- Ability to develop a team of people i.e. share knowledge and expertise with colleagues and customers, coaching, development, ad hoc training.
- Demonstrable customer service skills
- Good in excel / word/PPT.
At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.
