As a Payroll Operations Team Leadera typical day might include the following:
Huddle with the team; checking progress against deadlines and ensuring standards are being met as well as advising on any roadblocks
Leading a client call; ensuring you and the team are well prepared and that the client is happy with any queries resolved in line with SGWI’s standard of care
Checking that the appropriate method of data validation is being used by the team
Coaching a member of the team on an opportunity to enhance a service provided to the clients
Checking the process scheduling management to ensure the team are on track
One to ones with the team to review individual performance against targets
Reviewing the team’s payroll allocation to ensure the volume is balanced and making changes where needed
Reviewing system reports with the team to get a status update
Setting goals for a new member of the team
This job might be for you if:
You love helping clients. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure.
Coaching and mentoring others is second nature to you. You enjoy being hands on with your team and passing on the tools and confidence to do a great job-helping others to become the best version of themselves they can be.
You pay attention to the details. As far as you’re concerned, anything worth doing is worth doing right, on time, every single time. You stay focused, and nothing falls through the cracks on your watch.
You communicate clearly. To your team, your colleagues and our clients. You write well. You can explain just about anything to anyone, and you’re comfortable communicating in writing and on the phone.
You enjoy solving problems and bring new ideas. You love taking on difficult challenges and you don’t get flustered easily. If you don’t know the answer you’ll dig until you find it.
Multi-tasking comes naturally; you are able to spin lots of plates without losing focus (or breaking plates)
You’ll hit the ground running if:
You have good solid experience and understanding of the core competencies and processes of payroll.
This will be coupled with experience of line management; ideally, you will have 4+ years experience of team management (this team will be 2-3 people).
Do you have knowledge of payroll for different countries or a professional payroll qualification? Even better!
It is also important that you are comfortable working with systems and tools including Excel. You will need this to be able to monitor and track the team’s success against objectives.
We’re an international organization, and our business language is English; therefore you will need to be fluent. Since much of our communication is via email, your English written skills need to be strong to be really effective in your role.
At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.
