About Hokodo
We’re an international and diverse team, based in London, Vilnius and Paris, working to modernise B2B payments.
Our B2B Buy Now, Pay Later solution enables merchants to offer credit terms to their business customers instantly, resulting in a 40% average increase in revenue for integrated merchants.
Join us in our efforts, as we have already made good progress with 50,000+ businesses regularly using Hokodo, but need your support to take us to the next level!
Location: We would like you to work from our office in London a couple of days per week, joining our team of dedicated professionals and making your mark on the world of B2B e-commerce.
What you’ll be doing - If you get excited by the following, this is the role for you.
Collections & claims : Help manage collections, claims and recoveries processes for the French & Italian debt portfolio, as part of the Collections team. Assisting in other European markets where required
Negotiations: Arrange payment plans with customers and track adherence to payment plans using our Collections platform
Proactivity & development : Identify and implement improvements to collections processes; Monitor the cases under collection and continuously improve collection rate; Provide feedback to your manager on improvements to our systems and opportunities for process automation teams effectively.
Building strong relationships : Liaise with internal & external partners (such as the Debt Collections Agencies)
Who we’re looking for - At Hokodo, we prioritise hiring individuals who share our mission and values, and possess the right attitudes and behaviours for success. While some of the listed requirements may be important, don't worry if you don't meet all of them, we’d still like to hear from you.
Debt collections: Experience in working in B2B or B2C debt collections preferred
Customer service: Experience in delivering world class customer service. A desire to spend time with our customers, helping them with repayment issues
Excellent verbal and written Communication skills: Communicating effectively through email and phone on a daily basis. Comfortable in handling outbound calls and having difficult conversations
Languages: Fluent in Italian, French and English
Good negotiation skills: You are not afraid to negotiate and understand compromises in order to get the best resolution for the business
Analytical : strong attention to details & capacity to identify behaviour trends
Behaviour: A self-motivated learner, always looking for ways to improve things, good work ethics and comfortable in a fast-paced and tech driven startup environment where change is constant
Nice to have:
Interview Process
Intro, company/Team fit, run through career history & Technical competency with the Hiring Manager - 60 minutes - Video Call
Case Study - Prepare a prioritisation task and role play - 45 minutes - Video Call
Meet the team and Senior Leader - Circa 45 minutes - Video call/ Face 2 Face
What’s in it for you?
We’re offering the chance to really make a difference to Hokodo and the wider B2B payments and e-commerce industry. The opportunity for personal growth in a fast-moving startup is massive. Your opinion and feedback will be heard and valued. You'll feel a part of a very special team.
We offer a highly competitive salary and benefits package, including share options.
📈 Share Options
🏖️ Holiday entitlement : 25 days + bank holidays
💪 Hoko-Flex : Additional time off every month
🎓 Annual Learning and Development budget
✈️ Globetrotter travel policy: Spend up to 60 days abroad each calendar year
🏥 Health Insurance
👶 Enhanced Parental Leave
🌴 Yearly offsites and other company socials: Previously, we have been to Malta & Majorca, as well as regular meetups in London and Paris
🧓 Pension: (we know this is not really a benefit - but we get asked a lot about pension contributions) Employer contribution of 3% and individual contribution of 5% based on qualified earnings.
Our values
Hokodo is more than a place to work. We're passionate about making our industry better and aren't afraid of the competition. We pride ourselves on our culture of down to earth employees who are always willing to go the extra mile to help each other out!
Own the Outcome - We’re committed to our tasks, and take pride in the outcome. It’s never “not my job”. We are bold, we are brave, and we embrace change in all its forms.
Trust and Build Trust - We are committed to earning and fostering trust through honest communication and deliberate actions. We support our team and value each other’s time, input, and take local decisions where possible.
Never Be Satisfied - We challenge the norms and act boldly, even if it means failing. We are reflective, always learn from our mistakes, and continuously seek feedback and ways to improve. When something’s not quite right, we crave to fix it. We’re open to being challenged, and challenge others openly.
No Passion, No Point - We bring passion and energy to everything we do. We get a lot done, and we have a good time doing it. We take every opportunity to celebrate our hard work, our wins - and some of our failures too!
Be Genuine (No BS) - We are truthful and honest in our actions. We embrace and respect our individuality and encourage people to speak their mind. We are transparent and committed to doing what’s best for each other, our customers and our company. Put simply, we care.
Don’t tick all of the boxes? Neither do we
We are driven by hiring not only by experience and relevance for the role but also our mission and values, and possess the right attitudes and behaviours for success. We celebrate anything ‘outside of the box’, so if you don’t meet all of the listed tickbox criteria, please do still apply as we’d love to hear from you.
The diversity of our team reflects the diversity of our community and customers. We not only welcome but celebrate diverse communities. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches and listen intently, and we are strongly committed to learning and improving on this as we grow.
