Ready to join the future of work?
Become part of a remote and hybrid first*, global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work. 🌎
Our vision of the future of work is “Work In Any Way” which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first! 🤩
(*some of our roles are completely remote while some roles may require a remote first- hybrid workstyle, where you may be required to be in office once or twice a week – we are happy to clear this up on our initial call with you 😊)
How you will make a difference:
As the Global Process Owner, you will play a pivotal role in transformation projects, responsible for developing and documenting processes, guides, job aids, and templates that align with standard operational procedures. You will act as the operational expert for Zendesk improvements, working closely with the Zendesk Administrator to analyse, document, and implement enhancements. Your expertise will be essential in driving continuous improvement and ensuring operational excellence.
- Lead the charge in business transformation by driving assessments and spearheading dynamic change management initiatives.
- Collaborate with cross-functional teams to shape and refine business requirements, defining and evolving key processes.
- Take ownership of analysing and prioritising Zendesk (or similar platform) enhancement requests, ensuring impactful and efficient solutions.
- Continuously challenge the status quo, driving improvements that streamline operations and elevate quality assurance across the business.
- Be a catalyst for change by recommending innovative process and procedural enhancements that boost efficiency, reduce risks, and enhance service quality and speed.
- Craft and maintain engaging, high-quality documentation, content, and materials that empower the team with the knowledge needed for exceptional service delivery.
- Team up with Safeguard University to develop cutting-edge training content, ensuring all Operations team members are equipped for success.
- Conduct "spot audits" to ensure payroll activities and departmental processes are running smoothly and adhering to best practices.
- Take ownership of the Knowledge Zone, ensuring that operational process documentation is always clear, relevant, and up-to-date, empowering the team with the latest insights.
What will make you stand out:
- Strong problem-solving and analytical mindset to tackle challenges head-on.
- In-depth knowledge of CRM and helpdesk tools, with a focus on optimising organisational support.
- Expert at prioritising tasks to meet targets while staying adaptable in a fast-paced environment.
- Ability to simplify complex concepts and present them in a clear, accessible way.
- Self-starter who thrives under pressure and consistently meets tight deadlines.
- Outstanding communicator, able to engage and collaborate with audiences at all levels—from end-users to senior leadership.
- Fluent in English (essential); additional language skills are a bonus!
- Exceptional verbal and written communication skills, ensuring clarity and impact in every interaction.
Who we are and what we do:
Safeguard Global is…Global! We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe. ✈️
Our Global Benefits
- 👨💻 Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.
- 🧑🍼 Bonding Leave: Enjoy paid leave to bond with your new family member.
- 🎁 2 Charitable Days: Contribute to causes you believe in.
- 🏆 Reward & Recognition Program: Be rewarded for your success and championing our values.
- 💰 Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
- 🏢 Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.
Why become a Guardian:
- ✈️ International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
- ⭐ Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
- 📚 Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.
Next Steps:
To express your interest, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time.
Welcome to the Future of Work!
At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.
