Who are we?
Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.
Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.
Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.
Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.
Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.
With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year
Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.
What you’ll get to do?
- You are an Independent Contributor and a self-starter, involve oneself and tactically drive all business partnering areas for the function(s) you support.
- Demonstrate a strong understanding of Business you will support along with their priorities, culture, and challenges. You are someone who drives the execution of strategic projects and derives insights for potential strategic projects.
- Segment employees into cohorts based on tenure, talent, or team. Conduct focused discussions to gather feedback. Analyze and address common themes with tailored action plans
- Incorporate insights from both offline employee pulse surveys and platform data to understand employee sentiment and identify areas for improvement. Conduct employee exit interviews to gather information about reasons for resignation, explore retention strategies, and document these insights to inform attrition tracking and prevention efforts
- Utilize MIS, data reporting, and visualization to extract meaningful insights that inform strategic decision-making for business leaders. Ensure data accuracy across systems and regularly review reports to maintain reliability.
- Collaborate with employees to facilitate their understanding of the PMS process and career development, ensuring alignment with the Whatfix Program Calendar. Additionally, you will partner with HRBPs to design and implement HR initiatives that support business objectives, focusing on talent management, organizational development, employee engagement etc.
- Lead and support initiatives to cultivate a healthy, collaborative, and supportive work environment for the Business Unit. Organize and implement team-building activities to strengthen team cohesion, collaboration, and morale.
- Own the recognition and reward process end to end, including nominations till R&R events, to acknowledge employee achievements and contributions
- Ensure consistent implementation of HR policies and procedures according to legal requirements and organizational guidelines. Adherence to policies, procedures, and legal requirements while handling grievances and concerns.
- Promote ethical behavior and professional conduct among all employees. Stay informed about global compliance, legal, and benefits requirements to maintain a compliant and ethical workplace
- Collaborate with managers to address employee relations issues, including conflict resolution, disciplinary actions, and grievance handling
What you should have?
Solid experience in a fast-paced, high-growth technology company
Strong research skills, Self-directed and proactive, should be able to handle ambiguity
Able to handle confidential & sensitive information with discretion
Model the behaviours of a true team player and be a guardian of the Whatfix culture
Perks & Benefits (India)
Best-in-class medical insurance coverage
Free lunch & dinner buffet
Doorstep cab drop facility
Education sponsorship
Internal job transfer programs
Note:
We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
