Every year, thousands of freelancers and small businesses in Spain struggle with tax preparation. Bureaucracy is confusing, processes are complicated, and finding a clear, accessible accounting service isn’t always easy.
TaxScouts exists to fix this.
Founded by early employees of Europe’s leading startups (TransferWise, Skype, MarketInvoice), TaxScouts makes tax preparation effortless. We’re now part of European tax giant, Taxfix - and we’re on the hunt for like-minded people to join us.
Who We’re Looking For
Are you a customer support professional with experience leading teams? Do you thrive on improving processes, optimizing customer experiences, and making complex topics easy to understand? If so, we want to hear from you.
We’re looking for a Customer Support Supervisor to help our team operate efficiently, provide excellent service, and improve performance. You’ll track KPIs, give feedback that actually makes a difference, and act as a point of contact for customer support agents.
What You’ll Be Doing
As our Customer Support Supervisor, you’ll play a pivotal role in elevating the customer support function. Here’s how:
Team Leadership: Assign tasks, monitor performance, and make sure everything runs smoothly
Support and Escalations: Be the go-to person for tricky customer queries and escalations. You’ll collaborate with leadership to tackle critical issues and keep things on track.
Performance Management: Keep an eye on key metrics, hold 1:1 meetings with team members, and provide feedback that helps them grow.
Process Development: Refine workflows, improve support scripts, and introduce new tools to make our service even better.
Cross-Team Collaboration: Work closely with our product and marketing teams to bring customer feedback into the bigger picture.
Training & Development: Ensure the team stays sharp by keeping them up to date with the latest tools, processes, and best practices.
Reporting & Insights: Analyze data, track trends, and share insights to continuously improve customer support.
