Training Developer & Coordinator
Boston - hybrid or remote
About Snowplow
Snowplow, the global leader in customer data infrastructure (CDI) for AI, enables every organisation to own and unlock the value of its customer behavioural data.
The Snowplow CDI fuels AI-driven marketing, digital products and services, customer experiences and fraud detection, by enabling companies like Burberry, Strava, and AutoTrader to collect and manage real-time, structured and unstructured behavioural data governed in their cloud data platform.
With thousands of companies relying on Snowplow worldwide to generate AI-ready data to uncover deeper customer journey insights, predict customer behaviours, optimise differentiated customer experiences, and detect fraud; we are at the forefront of transforming how data-driven organisations leverage their customer behavioural data.
Following our $40 million Series B funding led by global venture capital firm NEA, known for investments in Databricks, MongoDB, and Elastic, we are seeking creative and innovative individuals to help us shape the future of Snowplow.
The opportunity:
At Snowplow, our ability to help our customers integrate our products with other parts of their modern data stack is essential to our growth plans. This requires a complete and deep understanding of the business and data outcomes our customers want to achieve; detailed knowledge of the Snowplow product; and a wider contextual understanding of other technologies our customers might be using.
We are looking to augment our amazing team with a person who can help build out a training and engagement model, and steward this complementary service to speed our customers to value.
What you’ll be doing
Make our training best-in-class: Onboarding is the most critical part of a customer’s life with us. You’ll be building a model that will be used by all of our customers to learn and expand their use of our products. Their training continues as they do more and more with our products, and most of that is done on their own terms so training is a critical part of plans.
Train : We have team members who train on the advanced topics, but there will be cases where we would look to this role to train online or even in person. While this will be rare, it will be important context for building the programs.
We’d love to hear from you if
This isn’t new: You have significant experience in a similar role, including developing online and in person training materials.
A techie at heart: You don’t need to be an engineer, but you need to be excited about working in a tech company and explaining technical topics.
Targets and deadlines? No problem, you got this: This role requires you to juggle lots of pieces of work, stakeholders, tight deadlines, risks and results with all the change and ambiguity that comes in a fast-growth business. Great organisation skills and a target-driven mentality are key so that you’re able to meet all expectations.
There is a nice way to do everything: You possess high emotional intelligence and are deeply empathetic to both customers and your colleagues. You have a passion for quality and enjoy delivering great user experiences.
What We Offer You in Return:
💰 A competitive package
🏖 Unlimited PTO
🧘 Flexible working
✍️401k
🏥 Medical, dental and vision insurance
🫂 Mental health support
💻 MacBook and home office equipment allowance
📋Short & long term disability insurance
Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.
