The role is based in the Vyshgorod area outside Kyiv and we will expect you to be in the office 3-4 days per week. So no full remote is possible.
We are seeking a motivated Support Service Manager to join our team at the Ukrainian office of Quantum-Systems, a leading producer of Unmanned Aerial Vehicles (UAVs). Our UAVs are currently used by the Ukrainian armed forces, making a huge difference on the battleground. As the Support Service Manager, you will play a crucial role in ensuring the highest level of customer satisfaction and operational efficiency. You will lead a dedicated team, manage customer support operations, and develop strategies to enhance our service delivery. If you are passionate about UAV technology and possess exceptional leadership and problem-solving skills, we invite you to join our forward-thinking company and contribute to our mission of revolutionizing the UAV industry.
What is your Day to Day Mission:
Provide user support through inbound chats and calls
Identify client issues, record cases in the CRM system
Analyze user problems and find solutions
Communicate with other company departments to resolve user issues and generate reports for relevant departments
Prepare accompanying documents for receiving and issuing UAVs and components from repair
Prepare reports and communicate with the manufacturer regarding incident
What you bring to the team:
You have a finished degree from a technical university or a comparable background. Working experience in the field of measurement.
You are highly experienced in C++, highly experienced with GNSS data formats (Rinex) and GIS-Coordinate systems, experience with RTKlib.
You have Embedded Linux experience, Drones, aerospace or comparable fields. Optional C# skills.
Due to your open, communicative, friendly and competent attitude, it is easy for you to be considered as an internal expert.
You are highly self-motivated and drive your area of responsibility independently.
Communication in English is a matter of course for you.
Why Quantum-Systems:
We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.
We are industry pioneers who are ambitious, bold, and visionary.
We push limits, think outside-the-box and strive for technological excellence to shape the future of aerial data.
We promise to be your runway for individual and professional growth.
Our benefits:
Company pension scheme: We support you so that you can already make provisions for later.
Flexible working hours: With trust-based working hours, you are not only responsible for your working hours, but also for your work-life balance.
Mobile working: If it gets too turbulent for you in our office, you can get the necessary balance through mobile working.
Bike-Leasing: We support you in staying environmentally mobile and healthy.
Corporate Benefits: Your opportunity for attractive offers and discounts from well-known suppliers and brands, e.g. Adidas, Apple, Expedia.
Employee events: We not only want to grow together, but also celebrate our successes together.
Lunch-Card: Be powerful with delicious energy, daily lunch budget is sponsored.
About us:
Quantum Systems specialises in the development, design, and production of small Unmanned Aerial Systems (sUAS). The company’s range of electric vertical take-off and landing (eVTOL) sUAS are built to maximize range and versatility and to provide operators with a seamless user experience. By integrating cutting-edge software capabilities, like edge computing and real-time AI-powered data processing, Quantum Systems is building next-generation UAS for clients in defence, security, public sectors.
