🏨 Are you as passionate about hotel operations as we are?
How do we plan to continue growing Flexkeeping, the platform behind great hotel teams? With your help! As a team of passionate hospitality souls, we are on a mission to make the everyday job of people working in hotel operations better, automated, and as prestigious as it once was. We are creating a new era of hotel operations, enabling hoteliers to excel with new operational concepts and deliver incredible guest experiences. If you want to join an exciting and constantly growing company of dedicated and fun professionals changing the face of hospitality, you’re in the right place!
But, first things first 👇🏻
🧑🏻💻 About the role
We are looking for a passionate hospitality professional with exceptional communication skills. In this role, you will be coaching hotel staff on how to streamline their daily operations using Flexkeeping. Your main focus will be listening and understanding the way they operate and guide them through the onboarding process, ensuring a smooth digital transition.
Here are some of the things you will be working on…
👉 Your job duties & responsibilities
- Ownership of the entire onboarding process (pre - during - post onboarding).
- Guide customers through the onboarding process.
- Customize and set up Flexkeeping based on requirements.
- Online customer training of Flexkeeping (occasionally onsite training required).
- Provide insights to customers to ensure that they get the most out of Flexkeeping.
- Support new customers during their first days.
- Maintain records of all customer interactions, process customer accounts and file documents by prompt usage of company-designated tools.
- Handover the client to the Customer Success and Support teams after successfully completing the onboarding.
- Willingness to occasionally assist our Support team.
👌 Your qualifications & personality
- Experience in hotel operations, or customer onboarding roles in SaaS companies.
- Excellent communication skills and IT fluency.
- Fluent in English & German. Additional languages such as Spanish, Italian, Portuguese or French are a big plus.
- Ability to work in a fast-paced tech company and ready to work both independently or as part of a team.
- Customer orientation and ability to adapt/respond to different types of characters.
- Good time management, prioritisation and organization skills.
- Reliable and proactive, with a genuine interest in innovative tech.
- Previous experience with meeting deadlines, goals and objectives (KPIs).
- Being able to work outside standard working hours if needed (occasionally).
- Willingness to travel.
🟡 The Culture of Flexkeeping
They ask us: “How did you get recognised as one of the 10 Best Places to Work in Hotel Tech?”
... simple: We are keeping it real!
In other words - we want to provide a supportive environment where everyone can be themselves. We want to work with honest, incredible individuals who want to do something big, learn, contribute, and have fun. Business is dull if it’s not fun. But it is also a waste of time if you don’t mean business!
We might be in different places in life. Someone has a family, another person is just out of college, and the third person is a true voyager. Whatever your thing is, we support you as long as we are moving the mountains of hotel operations together, growing the business, and having ridiculous amounts of fun while going at it.
🎉 Perks and benefits of working with us
- Flexible work schedule.
- Remote-friendly, actually remote-first.
- Travelling the world.
- Personal growth - we want you to become bigger and better, all the time.
- Fun team events and team outings.
- Quarterly extra company-wide free “Fri-yays” to relax and do what you love.
- A young, modern working environment full of like-minded people.
Does it sound like something you believe in, too?
Reach out and let’s chat.
