Quick Commerce Ops Manager Job Description
Job Summary:
We are seeking an experienced Dark Store Manager to oversee the daily operations of our 10 Quick Commerce Dark Stores across Bangalore. The ideal candidate will manage a team, ensure efficient order fulfillment and inventory management, and deliver high service levels. This role requires hands-on leadership, operational expertise, and strong team management skills to ensure smooth operations and meet business objectives.
Roles and Responsibility :
1. Team Leadership, Management & Training:
a. Recruit, train, and manage a team of pickers, and packers.
b. Set clear goals and expectations and monitor team performance through KPIs
c. Motivate and engage the team to maintain high productivity and ensure smooth daily
operations.
d. Handle shift planning and rostering and ensure adequate workforce allocation during peak and
non-peak hours.
e. Ensuring training of pharmacists/picker, packers.
2. Order Fulfillment & Store Operations:
a. Oversee the end-to-end order fulfillment process to meet delivery timelines (10-30 minutes
window).
b. Ensure orders are picked, packed, and dispatched accurately and efficiently.
c. Track KPIs like order processing time, fulfillment rate, delivery time, and shrinkage.
d. Identify bottlenecks and inefficiencies in operations and develop solutions to address them.
3. Inventory & Stock Management:
a. Ensure regular stock audits to maintain accurate inventory levels.
b. Manage incoming stock from warehouses/vendors and coordinate timely replenishment.
c. Implement measures to minimize shrinkage and reduce wastage.
d. Location planning to improve pick up tat.
4. Onboarding of New Store:
a. Ensuring smooth onboarding of the new store.
b. Coordinating with different stakeholders and vendors to ensure timely onboarding of the stores.
c. Following the onboarding process and managing all the data and documents in the right place.
Preferred Candidate
● Graduate from reputed colleges (NIT/IIT/MBA preferred)
● 3-5 years of experience in operations, retail, or warehouse management (experience in dark
stores or quick commerce is preferred).
● Proven experience in leading large teams with a track record of meeting operational KPIs.
● Excellent problem-solving skills and ability to work under pressure in a fast-paced environment.
● Good communication skills (Extrovert personality preferred)
● Open to fieldwork and should have a bike to commute
● Good with Google Sheets/excel is a plus point
