About Pact Coffee
Pact Coffee works with the worldʼs finest farmers to bring outstanding speciality coffee to UK consumers at a fair price, whilst improving lives and safeguarding farmersʼ futures at origin.
For over 10 years, weʼve been changing the industry from the ground up. We are intent on building long-term relationships with farmers that flourish. By putting the needs of farmers at origin first, rather than market investors, we can provide UK consumers with a quality of speciality coffee they wonʼt find anywhere else.
Pact Coffee is a B Corporation with a carbon-neutral roastery, and all our packaging is fully recyclable. Our focus on sustainability extends to the farmers we work with, many of whom champion planet-first practices.
Welcome to better coffee. Better for farmers, better for the planet, and better for you.
The Role
Our ideal candidate won’t necessarily tick all of our "requirements" boxes but will have relevant experience in product management or an adjacent discipline, or will have experience in direct-to-consumer (D2C) and is now looking to make the switch into digital product management.
You will have a passion for customer experience, a decent understanding of product development and an eye for detail. Your role will have a key focus on proactively seeking customer insights and data trends to inform our website and product development. Building and maintaining great relationships with internal teams, such as marketing, customer service, and operations, will be an important part of your role, as you will be a conduit between them and our development team.
Aspects of this role can be taught and developed so if you feel you are the right person for this role, with relevant transferrable skills, please do apply!
Key Responsibilities:
As our Junior Product Manager, you’ll work closely with our Product Manager and cross-functional teams to develop, enhance, and optimise our digital products. You’ll play a key role in delivering new features, improving customer experiences, and supporting the ongoing growth of our ecommerce platform. This role is perfect for a self-starter who is eager to learn, has a passion for digital products, and wants to make an impact in a growing and ambitious company.
As the Junior Product Manager your responsibilities will include:
Product Development:
- Assist in the planning and execution of new features and optimisations on our ecommerce platform.
- Participate in Agile ceremonies such as sprint planning, retrospectives, and daily standups with the development team.
Stakeholder Collaboration:
- Gather requirements and feedback from stakeholders to refine product specifications and prioritise initiatives.
- Work closely with cross-functional teams, including Marketing, Customer Support, and Operations, to scope projects and clearly communicate deliverables.
Data Analysis, Customer Experience & Experimentation:
- Proactively seek customer insights and data trends to identify issues and opportunities for improvement.
- Conduct research to inform solution design.
- Track key metrics and KPIs, creating reports to share insights with the broader team.
- Design, build and measure experiments on our website using our split-testing tool.
Documentation & Support:
- Document product requirements, feature specifications, and process improvements.
- Provide support for product-related inquiries from other departments.
