At Yokoy, our vision is simple: empower companies to save money on every dollar they spend. We’re shaping a future where businesses handle their finances efficiently, securely, and compliantly - minimising manual effort through the power of AI and automation. Backed by world-class investors, trusted by hundreds of global customers, and driven by a team of over 250 exceptional minds, we’re on a mission to revolutionise the way companies manage their spending.
Are you excited about working in a fast-paced scale-up alongside a passionate and ambitious team? Join us on our mission to revolutionise the spend management industry! We’re looking for a Revenue Operations Specialist to help us reach our goals.
This role is based in our Amsterdam office 🇳🇱
As a Revenue Operations Specialist at Yokoy, you will play a pivotal role in supporting the operational efficiency of our Customer Success and Services (CSS) department. Your primary responsibility will be to ensure that our post-sales services operate seamlessly and effectively. You will oversee the technology stack, manage reporting and analytical needs, and handle day-to-day administrative tasks. Your role is crucial in enabling Yokoy’s customer services to meet and exceed customer expectations and achieve our organisational goals. You will be part of the Revenue Operations team and report into the Head of Revenue Operations.
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🧑🏽💻 What you’ll do: - Serve as the primary point of contact for Customer Success and Services (CSS) Operations, ensuring seamless communication and support.
- Design, develop and co-own end-to-end processes to ensure radical alignment within the Revenue organisation between Marketing, Sales and CSS.
- Deliver comprehensive technical documentation for any changes or new processes related to CSS.
- Manage reporting and analytical needs for the CSS business in Salesforce and Excel as poweruser. The Business Intelligence team will support you in reporting needs in Tableau.
- Manage the tech stack (Intercom, dotfile, Salesforce Service Cloud) driving ongoing improvements, overseeing access management, and conducting continuous quality assurance checks to ensure compliance.
- Liaise with various stakeholders, including Marketing, Sales, Business Intelligence and IT, to complete operational improvement projects.
- Own the customer provisioning across all Yokoy environments, ensuring efficient and accurate setup.
- Collaborate closely with the Professional Services team and Finance to reconcile partner invoices.
⚒️ What you’ll need:- Bachelor’s degree in finance, business administration, or a related field.
- 3-4 years of proven experience in providing operational support, program management
- Experience with CRM tool such as Salesforce or Hubspot
- Willingness to create operational excellence across Yokoy
- Excellent analytical skills and attention to detail.
- Strong communication skills, both written and verbal.
- Ability to work independently and manage multiple tasks simultaneously.
- High level of integrity and professionalism.
- You are fluent in English
🚀 What you’ll get:- Resources and trust: You own your work and shape things from day one.
- Flat hierarchies: Work closely with the founders and the leadership team.
- Fast-paced environment: Quickly measure and learn about the impact of your work.
- Flexibility: Everyone has their own highly productive times - we look at the output and not at what time it was produced.
- Hybrid setup: Work where you thrive – whether it’s brainstorming in the office or deep work at home.
- Competitive scale-up package with the possibility to partake in the upside.
- Work anywhere: We offer up to 6 weeks remote work within the EU.
We are keen to get to know you. Apply with your CV and/or LinkedIn profile and a few words on why you would like to join Yokoy. We look forward to your application!
👉🏽What’s going to happen next: we aim to get back to you regarding your application within 8 business days. Our interview process tends to take around 4 weeks to complete. If you need more flexibility or are on a tighter schedule, don’t be afraid to let us know.
If after reading our job ad you figure that this isn’t the right fit for you, feel free to share it with a friend or colleague who might be interested.
This is important to us: Yokoy is an equal opportunity employer, and we value diversity. We welcome people from all backgrounds who are looking to make the future simple with us. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.
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Yokoy provides a leading all-in-one solution to automate spend management for midsize and enterprise companies through artificial intelligence (AI). We bring together expense management, invoice processing and the administration of intelligence corporate cards on a single, intuitive platform.
🏢 Established in 2019 in Zurich, Switzerland, Yokoy is trusted by leaders at over 700 of the world’s most forward-thinking companies to help them transform how they spend, by transforming how their people spend their time. Designed to sit at the heart of the modern finance tech stack, Yokoy connects with the leading ERP systems, invoicing platforms, travel booking tools, and other enterprise finance tools to power end-to-end automation and provide complete visibility across the enterprise. Yokoy is backed by leading investors including California-based Sequoia Capital, New York-based Left Lane Capital and London-based Balderton Capital. Currently, Yokoy counts more than 250 employees based in seven locations globally. Yokoy is ISO 9001, ISO 14001 and ISO 27001 certified.
https://yokoy.io/
