Netcore Unbxd is on a mission to build the world's largest and smartest search intelligence product. We are an organization comprised of highly driven team members and skilled engineers who want to transform the challenges faced across search engines with algorithmic problem solving, machine learning and infrastructure engineering. We are looking for candidates that share our passion and who are ready to tackle complex projects.
As a Customer Success Manager, you will play a key role within our organization, building relationships with our merchants and supporting both their objectives and growth with Netcore Unbxd’s product offerings. You will serve as the primary point of contact and ensure strategic initiatives are in place with clients that grow revenue, adoption, and user engagement. If you love challenges and can browse ambiguity, we seek someone like you.
What you’ll do:
- Manage key accounts to develop long-term business relationships and drive UNBXD revenue growth.
- Achieve customer satisfaction and Implement a client management strategy to encourage retention and growth with our merchant partners.
- Identify opportunities for upselling and cross-selling by recommending programs to drive revenue growth and deliver a measurable return on investment.
- Conduct customer training, and promote best practices and optimization strategies with our merchant partners.
- Implement monthly and quarterly business reviews with internal and external clients to build industry expertise and drive innovative strategies.
- Collaborate cross-functionally with our technical support, professional services, and sales teams to improve UNBXD offerings for our merchants.
What you’ll bring:
- Bachelor's Degree or related discipline, or equivalent experience.
- 5-7 years of Client Relationship Management experience.
- Proven experience working in a customer-focused role such as Customer Support, Customer Success, or Technical Account Management.
- Excellent client management skills with the ability to manage enterprise-level B2B accounts.
- Expertise in cross-functional projects with high attention to detail.
- Strong knowledge in e-commerce, B2B marketing, and SaaS.
Bonus Points :
- Enterprise Software Customer Success Experience
- eCommerce Conversion Optimization
- Expertise in search relevancy and merchandising
- Google Analytics
- Experience with Renewals and Churn Management
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law or company policy.
All qualified individuals are required to perform the job's essential functions with or without reasonable accommodation. All candidates must have a valid authorization to work in Australia.
