Obilet.com, founded in 2012, is an end-to-end travel ticketing application listing hundreds of bus operators, airlines and ferry companies. Obilet also provides bus operators with a best-in-class Inventory Management System (IMS) in the form of SaaS.
Obilet is the indisputable market leader in Turkey across both B2B and B2C segments with 400 bus carriers using its IMS software, 25 million monthly visitors, and 15 million app downloads.
Obilet is projected to further strengthen its position among the largest travel ticketing applications globally by mediating more than 40 million ticket sales in 2024. Obilet has expanded its category offerings to include hotel bookings and car rental services, and initiated its international expansion with the aim of achieving one of the largest global market coverage in the industry.
To be successful in this role, you need to have:
- Highly proficient (Level C1) in spoken and written English
- Proficient in computer and keyboard use
- Eager to work in a call center and service sector
- Strong communication and persuasion skills
- Commit to achieving customer satisfaction
- Open to change and dedicated to personal development
- Strong time management skills
Main responsibilities will include:
- Respond to calls and messages about various products and services received by the Customer Experience team at obilet
- Support the sales process by guiding customers through their purchasing journey
- Ensure customer requests are followed up on and resolved to the highest satisfaction level
- Conduct survey calls to evaluate customer service satisfaction
- Act as the voice of the customer by participating in efforts to improve processes
- Collaborate with teams to support enhancements and improvements
What We Offer:
💻 Hybrid Working: We work hybrid, but our offices are always open for us
🧁 Birthday Leave: In the month of our birthday, we can take a day off on any day we choose
❤️ Employee Assistance Program: We have unlimited access to various types of support, including psychological counseling and healthy nutrition advice. We prioritize feeling good above all else
🚌 Discount Coupons: With each year spent at Obilet, you can fully enjoy discounted all our products
📅 Flexible Working Days: We have seasonal leave for 2 days a week and because it is important for us to feel rested
🥳 Happy Hours&Company Events: With our New Year’s Event, #obiletfest and Happy Hours, we not only strive for success but also have a lot of fun along the way
📚 Career Opportunities: We offer career opportunities within the Customer Experience and other departments
⭐ Best-in-class Teammates: We are all the best in our fields and we are confident about it
🤠 No Dress Code: We have no dress code. We can set the trend in our office with our style
☕ Free Snacks&Drinks: Surprise breakfasts, desserts and fruits might be waiting for us in our office
