Ready to join the future of work?
Become part of a remote and hybrid first*, global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work. 🌎
Our vision of the future of work is “Work In Any Way” which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first! 🤩
We are seeking a passionate and results-driven Customer Marketing Manager to join the dynamic Safeguard Global marketing team. In this role, you will play a crucial part in cultivating and nurturing strong relationships with our existing customers to maximize retention, drive expansion, and enhance client loyalty. You will be responsible for developing and executing targeted marketing strategies that increase the lifetime value of customers, ensuring they have a seamless and positive experience with our brand.
This role requires a strategic and creative thinker as well as a strong executor with experience in multi-channel programs that drive business growth. You are highly collaborative and able to both partner with and influence cross-functional teams while continuouslygathering customer insights to refine and improve our approach.
Customer Retention and Loyalty: Develop and execute customer-centric, multi-channel marketing programs that drive engagement, improve retention, and increase customer lifetime value (CLV). Ability to globalize campaigns a strong plus.
Campaign Development: Create targeted (segmented), personalized marketing campaigns that nurture relationships and promote customer advocacy, including email, content, and digital marketing strategies.
Collaboration: Work closely with others in the marketing department (Content, Product Marketing, Ops) andcross-functional teams including Product, Sales, Sales Operations, Customer Support, and Business Insights to understand customer needs and preferences, as well as ensure consistent messaging and a unified client experience.
Customer Journey Optimization:In partnership with VP, Demand Generation, design and implement marketing initiatives that guide customers through the Safeguard Global lifecycle, from interest to acquisition and adoption, to renewal, upsell and advocacy.
Reporting & Optimization: Track the success of customer marketing initiatives through KPIs, providing reports and recommendations to improve engagement, retention, and expansion efforts.
Required Experience & Qualifications:
Minimum of 8 – 10 years of experience in customer marketing, retention marketing, or a related role, ideally within a B2B, IT or SaaS environment.
Who we are and what we do:
Safeguard Global is…Global! We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe. ✈️
Our Global Benefits
- 👨💻 Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.
- 🧑🍼 Bonding Leave: Enjoy paid leave to bond with your new family member.
- 🎁 2 Charitable Days: Contribute to causes you believe in.
- 🏆 Reward & Recognition Program: Be rewarded for your success and championing our values.
- 💰 Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
- 🏢 Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.
Why become a Guardian:
- ✈️ International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
- ⭐ Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
- 📚 Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.
Next Steps:
To express your interest, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time.
Welcome to the Future of Work!
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At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.
