Onsite Coordinator

FeverUp • São Paulo, São Paulo, Brazil • 1w ago

About the role

Coordinate and manage on-site event staff; ensuring each staff member is trained in their duties whether it is validating tickets, guaranteeing all staff goes through Fever policies.
Operations of the events:
- Inventories: manage and control all devices used in the event (PDAs, computers, POS etc)
- Validation: control the validation system and devices (Fever Partners App)
- Flow: control flow of people throughout the entire experience avoiding bottlenecks, crowding and controlling queues
- Onsite payment devices and accounts - F&B/Merch
Handle onsite customer complaints, provide appropriate solutions and alternatives within the time limits.
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Daily reporting to Fever Managers about the status of the event; including both the pre and post event findings and feedback, onsite incidences etc
Point of contact between partner/production/onsite staff and Fever. The Onsite Coordinator will represent Fever Brand onsite and should know everything related to our Culture, Brand and Policies.

PREFERRED QUALIFICATIONS

Fluency in both English and Portuguese
1+ year of experience in event coordination roles
Excellent face-to-face communication skills
Highly organized and efficient; time management skills are key
A problem-solver with the ability to think strategically and efficiently when faced with on-site issues
Willing to learn from mistakes and give feedback on ways of improving the experiences
Collaborative approach and willing to get hands dirty and work on all required events tasks
Be decisive and organized
Love being part of a dynamic team in a growing company

BENEFITS

Opportunity to have a real impact in a high-growth global category leader
Health insurance
Meal tickets and transport card
English lessons
40% discount on all Fever events and experiences
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with!