About the role:
As a Customer Support Specialist, you will be the first point of contact for our merchants and customers, being the key interface to all operational departments, and answering incoming customer requests by phone, email and chat.
- You work closely with our Risk-, Product- and Tech Department and coordinate customized solutions in cooperation with all relevant internal stakeholders
- You will be a major contributor to the client experience and satisfaction at Billie and reliably take care of all customer concerns
In addition, as a Specialist you will support the team’s product knowledge and contact handling through:
- Authoring new procedures and optimizing existing ones
- Designing, developing and delivering training for new and existing specialists
We actively design a work environment, in which all employees have several challenges for professional and personal growth. You will have a chance to grow both horizontally and vertically - we have a strong internal mobility program that allows you to explore career trajectories within Billie
Who we are looking for:
- 2+ year(s) experience in a customer-oriented role (preferably on the phone) / Merchant / Customer Service experience
- Sales and/or Call-Center experience is welcome
- You have a passion for financial services, complex technical products, innovations and startups and being a part in a fast-growing environment
- You have experience in training development and delivery, and/or procedure writing
- You have strong communication skills to assist out merchants and internal stakeholders
- Fluent German and English working proficiency communication skills in verbal and written
- Your work-style is detail-oriented, proactive and self-motivated
- You feel comfortable in an aspiring venture with ambitious goals and incredible growth in an international working environment
- A prior working experience in a fast-growing tech environment, ideally in Fintech would be an advantage
